POSITION | Credit Controller
REPORTING TO | Head of Accounting Process
HOURS OF WORK | 9.00am to 5.30pm
FIXED TERM - 12 months
LOCATION | West Croydon
DIVISION | B-hive Property Solutions (CF)
QUALIFICATION LEVEL | Math's and English at GCSE (A-C) or equivalent
Company Profile
B-hive Property Solutions is part of the Vegner Group of Companies. The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff. The group has revenues of approximately £31m, and has over 650 employees, 180 of which are based at clients' buildings. We also administer the employment (payroll and HR support) for a further 150-200 staff employed directly by our clients.
Headquartered in Richmond the group operates from 18 locations across England. The highest concentration of staff is in the Southeast of England.
Job Purpose
The primary purpose is to ensure that sums due and outstanding to and from our clients are duly paid. Meticulously record all instances of duplicate/erroneous payments made from client accounts, recover funds due & negotiate re-payments plans where necessary. To provide monthly analysis of funds owed to HML PM LTD & other Subsidiaries of Odevo Uk Ltd. Deliver outstanding service, maintaining client trust in our robust processes, keeping up to date with any changes in current legislation. This role demands excellent attention to detail, and a relentless commitment to ensuring compliance is met. By successfully fulfilling your responsibilities, you will contribute to the overall success of the operation and its client base while upholding our reputation for exceptional handling of client money.
Role Overview
Reporting to the Head of Accounting Process, the role will be to actively recover funds owed to clients following duplicate/erroneous payments to contractors & suppliers. To analyse intercompany debtors' reports, following up on all unpaid and unapproved invoices, maintaining accurate records on current statuses.
Main Responsibilities
- To ensure that all instances of duplicate/erroneous payments are accurately recorded & recovered, highlighting any unrecoverable funds as soon as possible.
- To analyse intercompany debt, following up on all unpaid & unapproved invoices.
- Ensure that all operational targets are met and that all assigned tasks are completed, adhering to all compliance requirements.
- To ensure that all incoming queries via email, telephone or other methods are dealt with in a timely, efficient, and professional manner in the name of excellent customer service.
- To work closely with the Purchase Ledger manager to assist in developing a culture of "right first-time" within the Purchase Ledger Team by providing analysis of errors.
- Ensuring that all tasks undertaken are performed to the best of your ability, highlighting any concerns as soon as possible.
- Collaborate closely with other department within Client Finance to ensure effective coordination of accounting functions for the best possible service to local branches and clients.
- Liaise with other departments within the group to ensure that inter departmental services provided to the branches are fit for purpose, in the line with the needs of the Client and that these services are delivered in the best interests of good estate management.
- Reviewing and assisting to implement changes in policy and procedures.
- To assist with the planning and integration of acquired developments, portfolios, businesses, or other offices within the group as the business requires.
- To engage with the IT team with regards to the proposal and integration of system enhancements and to ensure adequate testing is undertaken by the Accounts Receivables & Reconciliation team.
- Handle any other duties that arise due to the growth of the operation and its subsidiary businesses.
Person Specification
- Strong organisational attention to detail skills
- Good numerical skills
- Problem dispute resolution skills
- Interpersonal skills and customer focused.
- Ability to work on own initiative.
- Diplomacy
- Ability to prioritise critical workload and work under pressure and strict time frames.
- Experience in an accounting team.
- An excellent track record of delivering deadlines.
- Understanding of all group Processes, Practices and Ethos
- An advanced understanding of Residential Property Management and current legislation.
- Commercial understanding of the business operation
- Well-developed interpersonal and oral communications skills
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.