team leader in West Malling

Job Title: Team Leader

Hours of Employment: TBC

Location: East Malling

MAIN DUTIES AND RESPONSIBILITIES

Provide full professional property management services for a portfolio of freehold / leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies.

To effectively manage a small team of property managers, and assistant property managers in line with internal KPI's.

1. Manage reduced portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation.
2. To provide guidance, support and line management to property managers and assistant property managers.
3. To monitor the performance of property managers and assistants in the team and undertake appropriate reviews, mentoring, and appraisals.
4. To provide support, advice and guidance to other junior members of staff.
5. To co-ordinate day to day HR functions for the team (sickness, holiday, recruitment, probationary reviews, performance management/appraisals etc) in conjunction with the AD group where applicable.
6. To identify training needs and requirements for team members and discuss with AD group as applicable.
7. To manage the team in relation to company targets of income and service delivery.
8. To deal with, and manage any customer service issues or minor complaints that may arise within the teams portfolio's, reporting as required to the AD group
9. To monitor and manage 'management at risk' within their teams portfolio, reporting monthly to the AD group

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.