business development administrator in Richmond upon Thames

POSITION | Business Development Administrator

REPORTING TO | Operations Manager

HOURS OF WORK | 9.00am to 5.30pm

BENEFITS PACKAGE | C - General

LOCATION | Richmond upon Thames

DIVISION | Sales and Marketing

QUALIFICATION LEVEL | GCSE- Grades A to C / 9-4 or Scottish Standard Grades. Secretarial training and qualifications. BTEC First Diploma. Training to City & Guilds, level 2. (NVQ-2).

Purpose of Role

Primary Responsibilities

• Conduct comprehensive research to identify new markets, customer needs, and potential areas of focus, including opportunities highlighted by Companies House.
• Proactively support Business Development Managers (BDMs) in identifying and establishing new business opportunities and connections with prospective clients.
• Assist in managing the sales lifecycle, from initial enquiries to client meetings, ensuring accurate data management and seamless integration.
• Respond to customer enquiries and promote the company's products and services effectively.
• Aid in preparing sales contracts, ensuring compliance with company guidelines and standards.
• Develop an understanding of leases to support the business development team.
• Maintain accurate records of targets, sales pipelines, and revenue, updating reports regularly.
• Oversee the CRM system, ensuring data accuracy and managing enhancements or issues.
• Manage the sales inbox, allocating enquiries to BDMs, and ensure efficient diary management.
• Provide a professional and welcoming atmosphere for key customers and manage correspondence.
• Produce high-quality reports and support the collation of management information for executive reporting.
• Coordinate invoicing processes and generate invoices as necessary.
• Organise meetings, manage schedules, and handle travel arrangements.
• Establish and maintain collaborative relationships with internal teams, ensuring alignment and progress.
• Support BDMs in fostering client relationships and promoting a culture of growth through efficient administrative support.
• Follow up on client leads and assist in raising the company profile by attending relevant events.
• Support the preparation of proposals, tenders, and budget creation for new business opportunities.
• Stay informed about market trends and competitors, maintaining a positive and professional demeanour.
• Act as an ambassador for the company, ensuring all communications and documents are prepared to a high standard.
• Undertake additional duties as required to support the business development function.

Person Profile / Skill Set

Essential

• Ability to build rapport both with internal stakeholders and external clients where needed
• Proven administration experience including use of MS applications
• Well-developed interpersonal and confident communication skills
• Ability to work on own initiative
• Excellent interpersonal, team-working skills
• Excellent analytical skills
• Excellent customer service skills
• Good literate and numerical skills

Desirable

• Market knowledge / ability to research
• Experience using a CRM System

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.