POSITION | Property Manager or Lettings Negotiator
REPORTING TO | Senior Property Manager (Lettings)
HOURS OF WORK | 9.00am to 5.30pm
HML Romford DIVISION | HML Lettings
QUALIFICATION LEVEL | Level 3 Award in Residential Lettings (or equivalent)
Company Profile
HML Lettings is part of the Vegner Group of Companies. The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff. The group has revenues of approximately £31m, and has over 650 employees, 180 of which are based at clients' buildings. We also administer the employment (payroll and HR support) for a further 150-200 staff employed directly by our clients. Headquartered in Romford the group operates from 18 locations across England. The highest concentration of staff is in the Southeast of England.
Role Profile
Assist Senior Property Manager to provide a full professional Lettings service for a portfolio of residential clients
Main Duties and Responsibilities
* Arrange the marketing, viewings and showing potential Tenants around properties.
* Select responsible, reliable Tenants with supervision of Senior Property Managers.
* Carry out relevant checks to confirm prospective Tenants have the 'Right to Rent' within the UK as set out by the Right to Rent/Immigration Act 2014 and to ensure further checks are applied as necessary. Failure to comply will result in heavy penalties.
* Uploading Reference Forms for potential Tenants/Guarantors onto the Homelet System. Tracking progress of the reports.
* Prepare 'move in pack' for all new Tenants including typing up Tenancy Documentation (AST's, Guarantor Forms, Inventories and Standing Orders) and issuing these to Tenants.
* Write/respond to Clients and Tenants as required or directed by Senior Management.
* Lodging new ingoing Tenant's deposits with the Deposit Protection Service.
* Advertise properties through all available channels - Social Media posts, Leaflets, Photography.
* Liaise with Insurance companies and Landlords on any insurance claims. Property Visits Document
* Ensure inspections are regularly undertaken and any points raised and actioned.
* Forward copies of Inspection Reports to Clients as required. Maintenance
* To receive telephone enquiries from Tenants re maintenance issues. To identify and analyse minor building defects and take appropriate action instructing approved contractors.
* To maintain annual Gas Safety, Smoke & Carbon Alarms, Energy Performance Certificates, Legionella testing, PAT testing, and 5-year Electrical Installation Condition reports to comply with current legislation. Instruct appropriate contractors of dates tests are due. Liaise with Tenants to advise them of this. Once tests undertaken provide a copy to the Tenants and Landlords as necessary.
* To obtain competitive quotations from contractors for works required.
Profile/Skill Set
The ideal candidate will display knowledge and experience of the following:
* Letting's experience with strong work ethic
* Well-developed interpersonal and oral communications skills
* Interpersonal skills and customer focused
* Ability to work on own initiative
* Good literate and numerical skills
* Diplomacy * Ability to prioritise workload and work under pressure
* Clean driving license
* Proven track record with excellent employment references
* Well-developed customer services, communication, writing and listening skills
* Able to professionally resolve conflict that may arise from time to time
* A working knowledge of the Microsoft Office packages
* Knowledge of the deposit's procedure
* Saturday working maybe required with a day off during the week
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.