finance customer care representative in Croydon

POST : Finance Customer Care Representative

REPORTING TO : Finance Customer Care Manager

OBJECTIVES : To offer the highest standards of Customer service to all clients.

Hours of employment are 37.5 hours per week (9-5:30 Mon to Fri) : 25 days holidays per annum + Bank Holidays + Birthday Leave

Location - West Croydon

OVERVIEW

Working within the Finance Customer Care team, you will respond to customer communications via phone, post and email in relation to payment enquiries. In addition to responding to general enquiries and referring customers to relevant departments, you will also investigate and resolve any relevant queries relating to payments and payment processes whilst ensuring the customer received a good level of customer service

A high level of attention to detail and numerical accuracy required.

Well-developed interpersonal and oral communications skills

A premium level of customer services skills

Ability to work on own initiative

Diplomacy

Listening Skills

Ability to work as a team player

Ability to prioritise workload and work to stringent deadlines.

Ability to adapt to best suit the customer needs

PRIMARY RESPONSIBILITIES

1. Maintain a positive, empathetic, and professional attitude towards customers always
2. Responding promptly & effectively to customer enquiries to enhance the customer service experience
3. Communicating with customers through various channels, being email, phone, and property management system
4. Keeping records of interaction with customers
5. Deal with high volumes of calls and emails
6. To prevent complaints by recognising when to escalate
7. To assist with testing and migrating onto a new property management system
8. Effectively solve customer concerns
9. Represent the customer by collecting feedback and providing solutions
10. Ensure all SLA's are met, maintaining high standards

ADDITIONAL RESPONSIBILITIES

1. Creating letters or correspondence for customers
2. Any other Ad Hoc requirements
3. To gain understanding of the processes within all the accounting teams to build the knowledge and capabilities of the team
4. To gain an understanding of Residential Property Management and current legislation.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.