business development manager in London

Business Development Manager - London

Are you looking for a career with an established 'employer of choice' that can offer you structured training and clear development and progression in the world or property?

If you possess good customer skills, strong administration experience and seeking a career within property and you are driven, motivated and keen to progress, please read on!

Personal Requirements

• Good understanding of Residential Property Management and current legislation
• Well-developed interpersonal and oral communication skills
• Interpersonal skills and customer focused
• Ability to work on own initiative
• Good literate and numerical skills
• Diplomacy
• Ability to prioritise workload and work under pressure
• Full and clean drivers license

The Role:

• You will keep up to date with each client in the enquiry set up and handover stage.
• The set up stage will demonstrate how other agents or self-managed directors have been carrying out management and in many cases getting it wrong. Be careful not to point the blame and you can only move forward in the correct manner as per the terms of the lease,procedures and in line with legislation.
• You need to be thinking ahead of what could potentially raise itself as an issue, however consider the possible solutions before acting, or discussing with the client.
• At all times, if you are unsure of something tell the client/leaseholder you will look into the matter and go back to them.
• Liaise with senior staff who have a wealth of experience, ARMA Guidelines, LEASE Documentation and other sources of information, remembering at all times to promote the brand in a professional manner.

Enquiries and Reporting

• 
  
  • Take incoming enquiry calls/ e-mails, drawing from the conversation an idea of the current management issues and the reason for them wishing to consider alternative management.
  • Make sure you establish the authorised decision maker(s) key areas of unhappiness are either Finance, on site Management or Communication (or in some cases all 3), this will help you throughout this pre appointment period.
  • It is also important to establish how they heard of Andertons and make note of this when reporting.
  • From information gained, talk through with the clients the options available i.e RTM, tri party lease or 3 month notice period for straight forward RMC established.
  
  
  • Check the postcode of the building is within our allocated area, ask for all contact details (correspondence addresses, email, telephone numbers).
  
  
  • Establish if we need to send a standard sales letter, quoting our fee and brochure or a full Tender Proposal.
  
  
  • Complete the relevant Initial enquiry form with as much detail as possible and send to the Business Development working folder ready for a member of the process team to log onto our reporting system (ACT). If there are any updates subsequently then the update form needs to be submitted for updates to be made. If we are unsuccessful this also needs to be record as to why and ask the client if they are still happy for us to contact them in the future in the event that they look for an alternative agent. If we do not hear back from an enquiry then diarise to chase.
  • Make arrangements to meet with enquiry client(s).
  • Attend meetings to pitch the business, explain how we operate in line with legislation. Advise of each of the A departments and promote how the transfer would be dealt with by Business Development with a smooth transition for Directors.
  • Whilst on site, you will also be taking site notes of observations, photos, equipment on site, and information Directors give to you. Start the upsell of intercompany services such as Insurance Valuations, Health & Safety/Fire Risk Assessments, Out of Hours, Company Secretarial and Legal Services, Technical Services, etc.
  • After the meeting, keep in touch with clients 'check in' with them regularly, ask how the management consideration is going' etc. They may require further information or you may be required to meet other leaseholders/directors at the next stage.
  • Answer tender requests - could be in any form from 10 to 65 prescribed questions OR maybe requested just to tender on the basis of an invitation along the lines of 'if we wish to be considered with no questions to answer'.
  • Amend the standard tender document to the individual client, bearing in mind the conversations you have had at enquiry stage. Best circumstances would be that you would have visited the site and or met with directors. Be aware if any specifics to the site, i.e. concierge, car parks, house/flats, play areas, pumps, car lifts, etc.; you can draw points on this in the tender process.
  • You will also be required to attend larger development clients with team members and support the tender process, taking notes, preparing the tender documentation, supporting information etc. In these cases you will not necessarily need to have client interaction and other team members will take the lead (e.g. training purposes).
  • Ensure you enclose the supporting information mentioned within tender; financial reporting, organisational chart, PI insurance, last year's holding accounts, ARMA certificate etc. Be prepared to answer queries and questions from clients based on what is provided to them.
  • Attend first interview, or pitch to wider group usually and answer questions. At an appropriate time ask if they are seeing any other agents, also when decision will be made etc. This will help understand what stage the client is at; to enable you to get a feel of if the business is likely to come in. Don't forget the business is not won until its won (signed on the dotted line)!!
  • Send management agreement marking relevant areas to be signed on necessary pages and ensure the agreed visits are included, company number, etc. Do not start work on the client's behalf until the agreement is signed. Once agreement is returned, check that the client has advised existing agent of our appointment, once this is confirmed, write to the agent with introduction of A and start the process of initial handover. Some information can be handed over prior to our appointment such as names and addresses, budget, proportion split, lease, contractor details, balance sheet etc.
  • In some cases developers will require assistance, the example of this is a development in Bristol which is already existing build (and therefore falls to this side of Business Development), and the client here is the new freeholder to the development who shall be establishing an RMC for each building and then another RMC for the amenity. In this case, no leases have been written yet and this makes it difficult to estimate the requirements of the building, management structure etc. This means the budget has been set on what is thought will happen on this site. This is subject to change but at a very early stage work with the client and be patient.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.