credit control team leader in Croydon

croydon, greater london
job category
construction & property
job type
reference number
robert davies, randstad cpe
01489 560180
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job description

Credit Control Team Leader - Croydon

Company Profile

B-hive Property Solutions is part of the Vegner Group of Companies. The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff. The group has revenues of approximately £31m, and has over 650 employees, 180 of which are based at clients' buildings. We also administer the employment (payroll and HR support) for a further 150-200 staff employed directly by our clients.

Headquartered in Richmond the group operates from 18 locations across England. The highest concentration of staff is in the Southeast of England.

Job Purpose

To assist and support the Head of Credit Control in managing and leading a team within the department, with a strong focus on the referral process and consulting with external debt recovery companies and solicitors. You will also support the team who deal with all pre referral credit control processes.

In addition, you will be responsible for working closely alongside the Head of Credit Control in developing strategies to improve processes, reducing debt for the clients, and enhancing revenues for the business.

Main Responsibilities

  • Assist the department manager in leading the Credit Controllers and Assistants to ensure that all operational targets.

  • Take responsibility for recruitment, performance management and staff development within your reporting line, identifying training and development needs.

  • To ensure that all incoming queries via email, telephone or other methods are dealt with in a timely, efficient, and professional manner in the name of excellent customer service.

  • Help to develop a culture of "right first-time" within the Credit Control team, helping to implement mentoring and training for the team members to enhance their skills and deliver excellent customer service.

  • Liaise with other departments within the group to ensure that inter departmental services provided to the branches and partners are fit for purpose, in the line with the needs of the Client and that these services are delivered in the best interests of good estate management.

  • Reviewing and assisting the manager to implement changes in policy and procedures.

  • To ensure the Credit Control Procedure for arrears chasing is followed in line with the HML & Partners Management Agreements. To include the timely issuing of lists to property managers & partners, reminders to leaseholders and legal referrals.

  • To ensure lessee recharge balances are monitored to maximise on income potential.

  • To Ensure Lost block process is followed to ensure smooth handovers.

  • To liaise with commercial business partners (such as debt collection agencies/solicitors) to ensure the highest possible service is provided to the Client.

  • To oversee the monitoring of all active solicitor's cases to ensure sufficient progress is made and following up if required.

  • To monitors and assist on defended files & Witness statement to ensure all deadlines are met.

  • To be able to discuss & agree Settlement decisions based on approval levels.

  • Reviewing and assisting to implement changes in policy and procedures within the Credit Control Team.

  • Liaise with other HML Departments to ensure that inter departmental services provided to the branches and partners are fit for purpose, in the line with the needs of the Client and that these services are delivered in the best interests of good estate management.

  • To ensure the onboarding process for new partners\clients is conducted including introduction/process meetings when required.

  • To assist the Head of Credit Control with the planning and integration of acquired developments, portfolios, businesses, or other offices within the group as the business requires.

  • To engage with the IT team with regards to the proposal and integration of system enhancements and to ensure adequate testing is undertaken by the Credit Control team.

  • Manage any other duties that arise due to the growth of the operation and its subsidiary businesses.

Person Specification

  • Experience in a credit control and managing a team.
  • An excellent track record of delivering customer service focused deadlines.
  • Understanding of all group Processes, Practices and Ethos
  • An advanced understanding of Residential Property Management and current legislation.
  • Commercial understanding of the business operation
  • Well-developed interpersonal and oral communications skills
  • Problem dispute resolution skills
  • Interpersonal skills and customer focused.
  • Strong organisational skills
  • Ability to work on own initiative.
  • Good numerical skills
  • Diplomacy & empathy
  • Ability to prioritise critical workload and work under pressure and strict time frames.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.



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