senior property manager in Richmond upon Thames

posted:
location
richmond upon thames, greater london
job category
construction & property
job type
permanent
salary
Competitive
reference number
HML SPM RM
contact
robert davies, randstad cpe
phone
01489 560180
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job description

Are you looking for a career with an established 'employer of choice' that can offer you structured training and clear development and progression in the world or property?

If you possess good customer skills, strong administration experience and seeking a career within property and you are driven, motivated and keen to progress, please read on!

MAIN DUTIES AND RESPONSIBILITIES

To offer the highest standards of service to tenants. Be prepared to be flexible to attend evening meetings as required.

PROPERTY MANAGEMENT

  • Drafting and serving S20 notices for major works.
  • Manage portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation.
  • To provide a full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in accordance with the management agreement the terms of the lease/agreements and good current practice.
  • Responding to pre-assignment enquiries.
  • To manage in relation to company targets of income and service delivery.
  • Dealing with leaseholders enquiries appertaining to the development.
  • Responding to all correspondence/emails, telephone calls including those from Directors, lessees and tenants.
  • Prepare and draft minutes of Board meetings for approval by the Directors.
  • Good understanding of lease terms and ability to write to lessees/tenants/letting agents in relation to any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, wood floors, pets, etc.
  • Be prepared to deal with any issue that may arise during the course of the Management of the properties.
  • Ensure the property operates as smoothly as possible.

BUDGETS & ACCOUNTS

  • Prepare and issue draft budgets to Directors for consideration and agree with Board of Directors and approve on PMS computer system.
  • Good understanding of service charge and company accounts and ability to explain them to Directors.

SENIOR RESPONSIBILITIES

  • Act as an escalation point for junior members of the team such as complex query resolution, best practice and complaints.
  • Deliver a structured and consistent training and mentoring program to junior/new staff members in line with company policy.
  • Assist and support the Head of Property Management with the recruitment process of more junior staff such as conducting interviews, liaising with the internal recruitment team and the on-boarding of new recruits.
  • Plan and conduct performance reviews with junior members of the team in line with company policy and as instructed by the Head of Property Management.
  • Assist the Head of Property Management to ensure that more junior team members exceed KPI's and company targets.

PERSONAL REQUIREMENTS

  • MIRPM and demonstrable post qualification experience
  • Good understanding of Residential Property Management and current legislation
  • Well-developed interpersonal and oral communications skills.
  • Interpersonal skills and customer focused
  • Ability to work on own initiative
  • Good literacy and numerical skills
  • Diplomacy
  • Ability to prioritise workload and work under pressure
  • Team Player

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

housing

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