1st line it support in Croydon

croydon, greater london
job category
construction & property
job type
reference number
robert davies, randstad cpe
01489 560180
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job description

The IT Infrastructure team are responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users. They are responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The position

The IT support engineer will provide effective IT assistance across all aspects of the business and will provide backup and support to the 2nd and 3rd line. The position is responsible for helping support and maintain the Desktop operating systems plus general maintenance of all IT-related hardware/software.

Duties/areas of responsibility

The position may involve the following areas of responsibility

  • Setting up and configuring new laptops and desktops
  • Ensure helpdesk tickets and phones are answered and actioned as appropriate
  • Escalating IT issues to 2nd line support where necessary
  • Diagnosing and resolving technical issues
  • Undertaking small- to medium-sized IT projects as instructed by the IT manager
  • Providing desktop and laptop support
  • Installing authorised software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Antivirus installation to all desktops and laptops
  • Fault finding on laptops and desktops
  • Reporting faults and maintaining logs on desktops and laptops
  • Completing internal user moves including phones
  • Patching of network and phones
  • Ensuring all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Setting up new users and disabling expired accounts in accordance with HR requirements


  • Preparing documents, meeting materials and correspondence
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Working extra hours to meet deadlines, as required and where reasonable
  • Providing assistance as required to the IT manager
  • Providing assistance and support to colleagues in IT-related matters
  • Ensuring that a high level of customer service and support is provided

Qualifications & Experience

  • Team worker
  • Positive attitude
  • Basic understanding of Networking/TCP IP configuration/LAN Setup
  • Adept with Windows 7/8.1/10 and Office 2013-16
  • Willingness to learn
  • GCSE Maths & English (Or equivalent)
  • Fluent English (written and verbal)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.



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