head of property management in Maidstone

maidstone, kent
job category
construction & property
job type
reference number
dailam fard, randstad cpe
apply now

job description

Head Of Property Management (Block) - East Malling

Are you a Senior Property Professional, seeking a new challenge in Block Management?

We are looking for an experienced head, to lead our successful team in East Malling.


* Sick Pay
* Long Service Awards
* Yearly Salary Reviews
* 25 days holiday plus bank holidays
* Enhanced Holiday
* Day off on your Birthday
* Flexible Working
* Discretionary Bonus
* Perk Box
* Professional Memebership Sponsorship


The Head of Property Management will have demonstrable experience in all aspects of block management and be the focal point to be able to guide, coach and effectively lead teams of property management professionals. The post holder will be an ambassador for the business and have an in depth understanding of how to deliver outstanding customer service.

* Ensure all the Branch Managers responsible for Property Management locally are briefed and coached in HMLA processes, practices and ethos. Within this role there needs to be a clear understanding about the meaning of customer focus, service excellence and portfolio retention.

* Oversee that the Branch Manager manages his team and office portfolio in accordance with the RICS Code of Practice, ARMA-Q rules and other best practices with an emphasis on customer focus, service excellence and portfolio retention.

* Oversee and ensure that the Branch Managers provide a professional estate management service to the local office portfolio taking into account Client needs whether the client be freeholder, RMC, RTM or developer clients, managing in line with all service level agreements and within the agreed company ethos.

* Manage the Branch Managers in relation to company targets of income, expenditure and service delivery.

* Reviewing and assisting to implement changes in estate management policy and procedures, both within Branches and also within wider Group Policy.

* Liaise with other Managers and Departments to ensure that intragroup services provided to the Branches are fit for purpose and in the line with the needs of the Client and that these services are delivered in the best interests of good estate management.

* Set up and run training courses to keep Branch Managers abreast of changes in our working practices and legislation and provide briefings to other members of staff ensuring we achieve service excellence and portfolio retention.

* The role is also responsible for managing the Branch Managers and assisting them, wherever necessary to ensure the service demands of the other Manager and Departments are met whilst at the same time maximising income streams from within this team.

* Ensuring operational financial and other targets are monitored and achieved.

* Ensuring that there is careful consideration when delivering the estate management services for managing potential risk and impact on portfolio retention.

* To manage all other duties as they arise as a result of the above and as a result of the growth of our operation and its subsidiary businesses.


The ideal candidate will display knowledge and experience of the following:

* An advanced understanding of Residential Property Management and current legislation
* Commercial understanding of the business operation
* Well-developed interpersonal and oral communications skills with strong leadership skills and people management ability
* Problem dispute resolution skills
* Interpersonal skills with a firm understanding of what is required to provide a customer focused service
* Strong organisational skills
* Ability to work on own initiative
* Good numerical skills
* Diplomacy
* Ability to prioritise critical workload and work under pressure and strict time frames

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


general administration

apply now